Staylio Limited — supplier summary

Company

Legal name

Staylio Limited

Companies House number

17012831

Country of registration

England and Wales

Registered office

85 Frampton Street, London NW8 8NQ

B2B contact

hello@staylio.london

Bookings + escalation

Ali Hassan, Direct Bookings Lead — WhatsApp +44 7375 621453

Insurance position

Certificates and broker contact (Megan Aitken @ Premier Line) available on request via hello@staylio.london.

Compliance & governance

Companies House registration

Active — 17012831 (England + Wales)

ICO Data Protection registration

In progress — Tier 1 (Q3 2026)

Modern Slavery statement

Published (voluntary, below £36m threshold) — /modern-slavery

Accessibility statement

WCAG 2.2 AA — /accessibility

Operational SLAs

Published and reviewed quarterly — /standard

Operating SLA highlights

• Direct booking enquiries answered in under 15 minutes during UK hours (median: 6 minutes)
• Booking quotes confirmed within one business day — the number quoted is the number invoiced
• Apartments ready at 16:00; checkout by 11:00; early-in / late-out on request
• Self check-in instructions sent 24 hours before arrival (smart-lock on most apartments)
• Wi-Fi tested in every apartment within 7 days of every arrival (100 Mbps minimum target)
• Critical maintenance (heating / hot water / security) responded within 2 hours
• Non-critical maintenance within 24 hours
• End-to-end clean before every new guest arrival, checked against a written list
• Mid-stay clean on long stays (fortnightly default; more on request)
• Direct rates always at least 10% lower than the same apartment listed on Booking.com or Airbnb
• All bills included in the nightly rate (electricity, water, heating, Wi-Fi, council tax)

Full SLA document at /standard.

Billing & VAT

• Monthly invoicing on agreed PO terms (Net 30 default; Net 7 / 14 / 60 on request)
• Direct billing to insurer / firm / institution — never to the individual guest unless explicitly requested
• VAT split per HMRC Notice 709/3 (long-stay accommodation): standard-rated nights 1-28; reduced-rated room portion from night 29
• Multi-apartment block bookings invoiced on a single statement
• Payment by BACS, Stripe corporate card, or wire (GBP)
• Receipts and statements compatible with most expense and matter-management systems

Inventory geography

Around 50 fully equipped serviced apartments across 7 Central London neighbourhoods. 1-bed to 4-bed inventory; some apartments sleep up to 10. Step-free / lift / ground-floor access confirmable in writing per apartment.

Live inventory JSON for AI agents and procurement systems at /api/apartments.

B2B verticals served

• Insurance ALE (Additional Living Expenses)

  Loss adjusters, insurers, ALE specialists, claims handlers, self-insured corporates. Displaced policyholders during home-claim repair windows.

• Medical stays

  Hospitals, private medical insurance, charities, international patient services. Patient families, post-operative recovery, medical tourism aftercare.

• Arbitration and long-trial accommodation

  Magic Circle and US London disputes firms, arbitral institutions, forensic and expert consultancies. Multi-week hearings at the Rolls Building, IDRC, RCJ, LCIA, ICC.

• Corporate stays

  HR, mobility managers, procurement leads. Long-stay rates, monthly billing on PO terms, single point of contact.

Pricing & quote tools

Indicative pricing for any stay length, neighbourhood, and party size via the public cost calculator. For an API-driven quote (agentic LLM, procurement system, or finance team), POST to /api/quote. Confirmed pricing depends on dates and is held in writing for 7 days from confirmation.

Public verification links

• Companies House — Staylio Limited (17012831)
• Operational SLAs (/standard)
• Accessibility statement
• Modern slavery statement
• Decision guide for booking partners
• Cost calculator (Staylio vs hotel vs OTA)