Staylio for insurers

ALE accommodation, written down and signed off.

Central London serviced apartments for displaced policyholders during home-insurance claims. Direct insurer billing, written SLAs, single point of contact, 4 to 12+ week placements across seven neighbourhoods. Designed for claims handlers, loss adjusters, and ALE specialists who need the placement to be a non-issue.

Why this works for insurers

The numbers and the maths

Hotel ALE placements work for 1-2 weeks. Past two weeks, a family with two children in a single room starts adding cost to the claim — meals out, no laundry, no kitchen, kids out of school routine. A serviced apartment matches the family back to a real home environment at a lower total realised cost. The maths is in our public cost calculator; the operational evidence is in /standard.

Long-stay VAT relief from night 29 (HMRC Notice 709/3) is applied automatically. For a typical 8-week placement at £190/night, the relief reduces the realised tax cost by approximately £760 vs a hotel at the same nightly band. Insurers covering longer claim periods see a proportionally larger saving.

Procurement FAQ

What stay length suits your operation?

Most claim placements are 4-12 weeks. Long-stay pricing applies from night 7; further reductions at 14 and 28 nights. Long-stay VAT relief on the room portion kicks in from night 29 (HMRC Notice 709/3, applied automatically and shown on the invoice).

Can you place a family with school-age children near a specific catchment?

Yes. Send the original postcode and the school catchment and we'll prioritise apartments within walking or one-stop transit distance. Marylebone, Maida Vale, Kensington, and Pimlico have the highest concentration of family-suitable units.

What about accessibility, pets, or specific medical needs?

Mention on enquiry. Some apartments have step-free access, lift access, or ground-floor entry — confirmable in writing before placement. Pet placements considered case-by-case. Allergy-friendly setup (no carpets, fresh linens) available in specific units.

How do you handle disputes or guest concerns?

Direct line to Ali Hassan for the displaced family. Any safeguarding or maintenance concern is logged, photo-documented, and resolved on the published /standard SLAs. Insurer is copied on all formal communications. We do not negotiate compensation with policyholders — that stays with the claims handler.

Do you cover the rest of the UK?

Central London only at the moment. For nationwide ALE we recommend a national specialist alongside us; we focus exclusively on the London claim placements where the rate and quality calculus genuinely works.

What's the procurement lead-time?

Same-day for urgent placements where inventory exists. Otherwise 24-48 hours from enquiry to confirmed apartment, dates, and rate. We hold the rate in writing for 7 days from confirmation.

Who we work with

UK insurers and ALE intermediaries placing displaced households in Central London — directly via claims handlers, via loss adjusters, or via specialist ALE booking intermediaries. Also: self-insured organisations (universities, NHS Trusts, foreign missions, banks) with their own temporary-accommodation budgets.

For a Master Services Agreement or a framework agreement covering multiple placements per quarter, email hello@staylio.london. For an urgent same-day placement, WhatsApp Ali Hassan on +44 7375 621453.

Staylio Limited (Companies House 17012831), 85 Frampton Street, London NW8 8NQ. This page describes a B2B accommodation service for insurance ALE placements; it is not insurance advice. Operational SLAs published at /standard and reviewed quarterly.