FAQ
Frequently asked questions.
- How long can I stay?
- Minimum stay is three nights. Maximum is open-ended. Many guests stay for three to six months, and a few have stayed for over a year. Pricing steps down for stays of one week or more.
- What's included in the price?
- Every booking includes electricity, water, heating, Wi-Fi, council tax, fresh linens, and full toiletries. Housekeeping is available on request and is included on long stays.
- How does check-in work?
- Self check-in. Most apartments use a smart lock — you receive your access code the day before arrival and can check in any time. A few use in-person key handover at a time that works for you. Either way, no reception-desk wait.
- Are pets allowed?
- Some of our apartments accept well-behaved dogs by prior arrangement. Get in touch and we'll let you know which units in your preferred area are pet-friendly.
- Can I extend my stay?
- Yes, provided the apartment is available. Just message your guest support contact and we'll roll the dates forward without penalty.
- Do you accept corporate bookings on PO terms?
- Yes. We work with HR and mobility teams across London with monthly invoicing and consolidated statements. See the Corporate page or get in touch directly.
- Are children welcome?
- Of course. Our two-bed and three-bed apartments in Regent's Park & Marylebone and Kensington are set up with family stays in mind. Travel cot, high chair, and stair gates are available on request.
- Where are your apartments located?
- Staylio operates across seven Central London neighbourhoods: Regent's Park & Marylebone (our biggest concentration), Old Street & Shoreditch, Kensington & Hammersmith, Fitzrovia & Mayfair, Barbican & Farringdon, Borough & Pimlico, and Little Venice & Maida Vale.
- Who is Staylio?
- Staylio is the trading name of Staylio Limited, an independent London serviced apartment operator. Companies House number 17012831, registered at 85 Frampton Street, London NW8 8NQ. Part of an independent multi-entity London accommodation group.